Shipping policy

At House of Kayura, every order is carefully checked, packed and prepared before it leaves our studio.

We partner with third-party courier and logistics providers to deliver your orders across India and, where offered, internationally.

Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on Sundays, public holidays or during major festive, promotional or sale periods may require additional processing time.

Products marked as Pre-order, Made-to-order, Customized, or Special-order may have different dispatch timelines. The estimated timeline will be mentioned on the relevant product page or communicated to the customer.

Delivery Timelines

Once dispatched, estimated delivery times within India are generally:

Metro cities: 2–5 business days
Other locations: 3–10 business days

These are estimated timelines and are not guaranteed delivery dates. Delays may occur due to courier operations, weather conditions, public holidays, strikes, natural events, government restrictions or other circumstances beyond our reasonable control.

Shipping Charges

Applicable shipping charges will be displayed at checkout.

House of Kayura may offer free shipping above a specified order value or promotional free shipping. Any applicable shipping charge will be communicated before completion of the purchase.

Order Tracking

Once your order has been dispatched, tracking information will be shared through email, SMS, WhatsApp or another available communication channel.

Tracking updates are provided by the relevant logistics provider and may take some time to become active after dispatch.

Accurate Delivery Information

Customers are responsible for providing complete and accurate contact and address details, including name, mobile number, email address, house/building number, street/locality, city, state, and PIN code.

House of Kayura will not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

Failed Delivery

If delivery cannot be completed due to an incorrect address, incorrect phone number, customer unavailability, refusal of delivery, or repeated failed attempts, the courier may return the package to us.

Additional shipping charges may apply if the customer requests re-dispatch, subject to our applicable policy.

Damaged or Tampered Packages

If your package appears visibly damaged or tampered with at the time of delivery, please:

Photograph the outer package.
Record an unboxing video where possible.
Photograph the product and packaging.
Contact us as soon as possible.

This information helps us investigate the issue with our logistics partner.

Unboxing Video

For damaged, incorrect or missing-item claims, we strongly recommend recording a continuous, unedited unboxing video beginning before the package is opened.

An unboxing video can assist our investigation, although the absence of a video will not by itself determine a customer's legal rights.

Delivery Delays

House of Kayura will make reasonable efforts to assist customers with delayed shipments. However, delivery timelines depend partly on third-party logistics providers and circumstances outside our control. A courier delay does not automatically constitute a product defect.