At House of Kayura, we want you to feel confident when you shop with us.
Because our products are fashion garments and many pieces are produced in limited quantities, our return and exchange policy is designed to balance customer convenience with product hygiene and inventory considerations.
Return Window
Eligible products may be requested for return or exchange within 7 Days from the date of delivery.
The request must be raised within the applicable return period. Requests submitted after the return window may not be accepted except where required by applicable law.
Eligible Return / Exchange Situations
A product may qualify for a return or exchange where:
- The wrong product was delivered.
- The product is damaged or defective.
- A significant component of the product is missing.
- The product is materially different from what was ordered.
- Another return/exchange condition specifically stated on the product page applies.
All claims are subject to verification.
Condition of Returned Products
To qualify for a return or exchange, the product should generally be:
- Unworn
- Unwashed
- Unused
- Unaltered
- Free from perfume, makeup, stains, odour or other marks
- Returned with original tags and labels
- Returned with original packaging
- Accompanied by the invoice/order details
Products that do not meet these conditions may be rejected, subject to applicable law.
Saree-Specific Conditions
Products should be returned in their original condition.
A saree that has been worn, washed, altered, cut, fall/pico stitched, embroidered or otherwise modified may not qualify for return or exchange, unless the issue relates to a verified defect or another remedy is required by applicable law.
If a blouse piece is included, stitching or alteration of the blouse piece may make the product ineligible for return/exchange.
Kurtas & Co-ord Sets
Kurtas and co-ord sets must be returned in original, unused condition.
Products that have been worn, washed, altered, tailored, stained, damaged or otherwise modified may not qualify for return/exchange, subject to applicable law.
Size & Fit
Customers are encouraged to carefully review the size chart and measurements provided on the product page before ordering. A difference in personal fit or styling preference does not necessarily indicate a product defect.
Where size exchange is offered, the exchange is subject to:
- Product availability
- The applicable exchange window
- Product being unused and in original condition
Sale & Clearance Products
Products specifically marked FINAL SALE, CLEARANCE, NON-RETURNABLE or similar may not be eligible for return or exchange, subject to applicable law. The applicable condition will be clearly mentioned on the product page before purchase.
Customized Products
Customized, personalized, altered or made-to-order products may not be eligible for return or exchange once customization or production has commenced, except where required by applicable law.
How to Request a Return or Exchange
Please contact us within 7 Days of delivery:
WhatsApp: 96201 35779
Email: Info@houseofkayura.com
Please provide:
- Order number
- Customer name
- Registered mobile number
- Product name
- Reason for return/exchange
- Photographs of the product
- Video/photos of the package, where relevant
Our team may request additional information to assess the claim.
Quality Inspection
Once a returned product reaches House of Kayura, it may be inspected for condition, tags, packaging, signs of wear, stains, odour, alterations, washing, damage, or missing components.
If the product satisfies the applicable return conditions, the return/exchange will be processed.
Exchange
Approved exchanges are subject to product availability. If the requested replacement is unavailable, House of Kayura may offer another suitable resolution, such as an alternative product, store credit or refund, as applicable.
Return Shipping
For verified cases involving an incorrect, damaged or defective product attributable to House of Kayura, we will arrange or bear the applicable return shipping cost, subject to verification.
For permitted customer-requested returns/exchanges, the customer bears the return shipping cost.
Refunds & Processing
Approved refunds will be processed according to our Refund Policy.
For eligible prepaid orders, refunds will generally be made to the original payment method. For eligible Cash on Delivery refunds, customers may be asked to provide bank account or UPI details.
Once initiated, the time taken for the amount to reflect may depend on the relevant bank, payment gateway or financial institution.
Shipping Charges on Returns
Original shipping charges are non-refundable except where the return arises from a verified incorrect, defective or damaged product attributable to House of Kayura.
Unboxing & Product Claims
Customers are encouraged to record an uninterrupted unboxing video for every order. For missing, damaged or incorrect-product claims, photographs and video evidence may be requested to help us investigate.
Consumer Rights
Nothing in this policy is intended to exclude, restrict or override any consumer rights or remedies that cannot legally be excluded under applicable law.
For questions regarding returns or exchanges, please contact our customer care team before sending a product back.