Refund policy

At House of Kayura, customer satisfaction is important to us. We take care to inspect, pack and dispatch every order to ensure that you receive your products in the best possible condition.

This Refund Policy explains the circumstances under which refunds are provided for purchases made through our website.

Eligibility for Refunds

Refunds may be initiated under the following circumstances:

The customer receives a damaged or defective product.
The wrong product has been delivered.
The product received is significantly different from the description or specifications provided on our website.
An order is cancelled by House of Kayura due to product unavailability.
An eligible return request has been approved in accordance with our Return & Exchange Policy.

All refund requests are subject to verification and applicable consumer protection laws.

Refund Request Process

Customers must contact House of Kayura within 7 days of receiving the product to raise a refund request.

Please share the following details:

Order ID
Customer name and registered mobile number
Reason for requesting a refund
Clear photographs of the product
Unboxing video, wherever available

Our team will review the request and communicate the next steps.

Product Conditions

For an eligible return, products should be:

Unused and unworn.
Unwashed and unaltered.
Free from stains, damage, perfume or other marks.
Returned with original tags, labels and packaging.

Sarees that have been fall/pico stitched, altered or otherwise modified, and kurtas or co-ord sets that have been tailored or altered, may not qualify for a return unless the issue relates to a verified defect or another remedy is required by applicable law.

Refund Method

Prepaid Orders:
Approved refunds will be processed to the original payment method used while placing the order.

Cash on Delivery Orders:
For eligible COD refunds, customers may be required to provide their bank account details or UPI ID for processing the refund. Please ensure that the details provided are accurate.

Refund Processing Time

Once a refund has been approved and initiated, it may take approximately 5–10 business days for the amount to reflect in your account.

The actual time may vary depending on your bank, payment gateway or financial institution. House of Kayura will share the refund reference details wherever available.

Shipping Charges

For approved refunds arising from incorrect, damaged or defective products attributable to House of Kayura, applicable shipping charges will also be refunded.

For other eligible returns, original shipping charges may be non-refundable unless otherwise required by applicable law or specifically communicated at the time of purchase.

Non-Eligible Refunds

Refunds may not be applicable in the following circumstances, subject to applicable law:

Products that have been worn, washed, used or altered.
Products damaged after delivery due to improper handling.
Products returned without original tags or packaging.
Minor colour variations caused by lighting, photography or screen settings.
Minor variations in weave, texture, embroidery, zari or print placement inherent to handcrafted or textile products.
Products specifically marked as Final Sale or Non-Returnable, where such exclusion is legally permissible.

Order Cancellation Refunds

If an order is successfully cancelled before dispatch, the eligible amount paid will be refunded to the original payment method.

If House of Kayura cancels a prepaid order due to stock unavailability or other fulfilment issues, the amount paid will be refunded.

Orders that have already been dispatched may be subject to our Return & Exchange Policy.

Refund Delays

If you have not received your refund within the stated processing period, please contact us with your order ID and refund reference number, if available.

We will assist you in checking the refund status with the relevant payment provider.