Privacy policy

Effective Date: 02/11/2026

At House of Kayura, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used and the choices available to you.

Information We May Collect

Depending on how you interact with us, we may collect information such as:

Name
Mobile number
Email address
Billing address
Shipping address
Order details
Product preferences
Customer-service communications
Information submitted through forms
Information required to process returns/exchanges
Website usage information
Device/browser information
Information provided through reviews or feedback

Payment transactions may be processed through third-party payment providers. House of Kayura does not intend to store complete card numbers, CVVs or banking passwords on its own systems.

How We Use Information

We may use information to:

Process and fulfil orders
Arrange delivery
Process payments
Provide customer support
Handle returns and exchanges
Process refunds
Communicate order updates
Verify COD orders
Prevent fraud
Improve our products and website
Respond to enquiries
Send marketing communications where appropriately permitted
Comply with legal and regulatory requirements

Marketing Communications

If you choose to receive promotional communications, we may send information about:

New collections
Product launches
Offers
Sales
Events
House of Kayura updates

You may opt out of marketing communications using the available unsubscribe mechanism or by contacting us.

Sharing Information

We may share necessary information with service providers who help us operate our business, including:

Payment processors
Courier and logistics providers
Website/hosting providers
Customer-support providers
Communication providers
Technology and analytics providers

We only intend to share information as reasonably necessary for the relevant business purpose, subject to applicable law.

Cookies

Our website may use cookies and similar technologies to:

Keep the website functioning
Remember preferences
Understand website usage
Improve website performance
Support marketing/analytics activities where applicable

You may be able to manage cookies through your browser settings.

Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including business, contractual, accounting, tax, legal and regulatory requirements.

Customer Requests

Subject to applicable law and verification requirements, customers may contact us regarding their personal information or privacy-related concerns.

Children's Information

Our website is intended for general consumers and is not knowingly directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

Third-Party Websites

Our website may contain links to third-party websites.

House of Kayura is not responsible for the privacy practices of external websites. Customers should review the privacy policies of those websites before providing personal information.